Wednesday 19 October 2011

Training: Gay

Had a completely horrible training meeting today. I am used to them being poor but today I was bored beyond belief. It was yet again mainly made up of someone telling me what I could see with my eyes (i.e. there were a series of screen shots and they were just saying what was on each), but whereas my eyes see things and process what they are in less than a second the three women who were doing this training were taking minutes to tell me what would happen if I clicked on the link for helpdesk or FAQ. “Helpdesk…when you click on this it will automatically link you to someone who will try and help you with your query,” she didn’t say they would be sat at a desk while providing this help but I couldn’t help but get the feeling that it was in the first three or four drafts. Or she just forgot that bit of her script.

We were told we could interrupt with questions at any point. After 5 minutes I was tempted to raise my hand (the international physical gesture of ‘can I ask a question please?’) and ask “are you improvising this?”. After ten minutes I was tempted to just ask to leave and if I was asked for a reason just to say “because this is really fucking shit and you should be ashamed of yourselves.”

But I didn’t. I sat through it. Only occasionally verbalising how frustrating it was to colleagues sat to either side of me. For once, I vented on the feedback form (that will subsequently be filed somewhere for a set amount of time before being shredded/recycled without ever being read by anybody); I said that it wasn’t good enough; that it was a waste of time and that the presenters did a really bad job. For a short time I worried that I might hurt someone’s feelings and for another short time that there was a danger I had to gone too far with my ferocious attack. But I reached the conclusion that it was honest feedback: it had been really fucking shit.

Sarah, who was sat next to me was as disinterested as me in the whole thing but gave it decent feedback because she couldn’t be bothered writing about why it was poor. That annoyed me a little as if you are not going to tell people they are shit they are going to carry on being shit. I didn’t punch or strangle her though, I just said “you should give them negative feedback, it’s the only way they will learn.” She agreed but still didn’t do it. I didn’t say it but it’s that kind of attitude that has led to this country being in the state it is now (and a global economic crisis). And, of course, letting the blacks in back in the 50s. I am joking of course – they started coming in in the 40s. Seriously: I was joking. I wasn’t joking about the if-it-aint-broke-and-even-if-it-is-but-I-don’t-have-to-do-anything-about-it-I-would-rather-not-fix-it-because-it-means-I-have-to-do-something mentality/lethargy that allows shit to rise/run the country.

In summary: extremely poor quality work-based training (of something that is actually quite good)= my friend is to blame for the NHS being sneezed out by the cu(rre)nt incumbents of 10 Downing Street as well as all the rest of the up that they’re fucking.

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